Getting critical services from government agencies shouldn't be a run around.

Who we've served — and what we delivered

Every engagement below is delivered work: real research, real outcomes, referenceable clients.

Public Sector

Led by our principal, Deron Hogans, prior to and alongside founding Deux Digital.

CISA

Service: Service design

Outcome: Shared cyber service marketplace for the Cybersecurity and Infrastructure Security Agency.

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State of Wisconsin

Service: User research

Outcome: Enhanced Medicaid user experience for Wisconsin residents navigating benefits.

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Private Sector

Delivered by Deux Digital as a firm.

Etsy

Service: Thematic analysis & seller research

Outcome: Data model for ongoing LLM analysis of customer feedback, grounded in Seller App research.

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Whole Foods / Amazon Fresh

Service: UX & operational research

Outcome: Store-leader task and communication research informing omnichannel retail operations.

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Audible

Service: CX & UX research

Outcome: Iterative concept research shaping how AI assistance shows up for listeners.

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Purina ONE (Nestlé)

Service: CX measurement

Outcome: Benchmarks for continuous CX measurement.

Enterprise

Service: CX research

Outcome: Customer experience research engagement supporting enterprise service delivery.