PURPOSE
Getting critical services from government agencies shouldn’t be a run around.
Private Sector
State of Wisconsin
Service: User research
Outcome: Enhanced Medicaid UX
CISA
Service: Service design
Outcome: Shared cyber service marketplace
State of California
Service: Marketplace assessment
Outcome: Logic for social service integrated eligibility
Public Sector
Etsy
Service: Thematic analysis
Outcome: Data model for ongoing LLM analysis of customer feedback
Purina One Nestle
Service: CX
Outcome: Benchmarks for continuous CX measurement